About the Workshop
There are many challenges to growing a business and managing customer relationships is a key to that growth. Your customers and leads are the life blood of your business, manage them well and reap the benefits. How? Use technology to customize, migrate and to train you to help you manage your customer relationships. Success takes teamwork, perseverance and knowledge to meet your goals.

Overcome the Challenges of Managing Customer Relationships
Acquire and cultivate high quality leads
Turn leads into sales faster (lead conversion)
Automate marketing & sales and reach more customers
Service more customers quickly & effectively – achieve higher customer satisfaction
Improve organizational efficiency – doing more with less

We want to show you how to use Salesforce to get more done and excel in a competitive environment.
Learn how to do more with less, automate your marketing and your sales cycle using SalesForce. Your accounts, contacts, and business partners interact with your company in a multitude of ways, and most organizations struggle to collect and use the data gathered in these interactions. They tend to use a mixture of spreadsheets and other independent programs to collect and maintain this information. These separate data collection efforts result in “data silos” that make it impossible to maintain, integrate or visualize the full relationship that they have with their customers or leads. Is this your organization?
In this workshop we will check out SalesForce CRM and discover how to uncover your  organization’s business processes, data management and process automation potential so you can overcome business challenges. See how SaleForce helps organizations manage contacts, leads, accounts, opportunities and campaigns.
See how this single source of data gives you the power to expedite your processes, increase your leads and sales, and save valuable resources through automated and connected systems. See how you can run in-depth reports to track the overall progress of goals, and simplify the sales process. This database is powerful, customizable and is the #1 CRM worldwide.
About The Instructors
Anne & Mike Reed have owned and operated marketing organizations in the Monadnock Region for over 25 years. They currently co-own Prospect Communications which operates Pinnacle Webworx. As Marketers they have work with organizations to help them sell more and they enjoy the challenges that the small business environment brings to marketing. For more information about all of the Digital Marketing services that they provide go to Pinnacle-Webworx.com.
After over 20 years in high tech Mike decided to move to Keene and start a Marketing Business with Anne in West Chesterfield NH. Anne has a proven track record of starting small consulting businesses in the Software Industry. They use their combined knowledge to help small businesses create powerful Marketing with a limited budget.