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Core Service Values: Teaching Your Employees Superb Customers Service

Sep 13, 2016 @ 8:00 am - 9:30 am

Does your business interact or serve the public in any way, shape or form? If so, customer service is an important component of your business – and it all starts with your employees. Join Paula Mathews to learn how to teach your employees about excellent customer service.
About the Workshop:
My father used to bring us to his favorite places to eat whenever we visited. He knew which tables his favorite waitress covered and the name of the hostess at Luby’s.  On the flip side, my father would describe the places he would never go back to because of rude or poor customer service.  Clearly, the service was an important part of his decisions.  
Don’t risk losing business due to poor customer service. Join us in a workshop to discover tools to use with your employees so they will provide superb customer service to your customers.
About the Instructor: Paula Mathews

Paula Mathews, founder of HR Compliance 101, LLC, has been helping companies throughout New England and Florida since 2001, after spending 23 years in Corporate America.  HR Compliance 101 helps companies create the company culture they’ve always wanted, create excellent employee relations, comply with State and Federal regulations, and create a stable foundation for growth with defined policies, procedures and handbooks.
President Paula Mathews brings more than 25 years of experience to HR Compliance 101, including 14 years as a Human Resource Manager for a major corporate division with 260 employees. She has an undergraduate degree in education and is certified to train in forklift safety and other industry programs. In addition to leading numerous workshops on compliance and human resource issues, Paula is often a guest speaker before industry and civic organizations. Among other honors she has received the Jaffrey, NH, Chamber of Commerce Directors Award.

Venue

Hannah Grimes Center for Entrepreneurship
25 Roxbury Street
Keene, NH 03431 United States
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