Persistent Listening: The Key to Exceptional Customer Experiences

By Stephen Monaco, Originally Posted on Monadnock SCORE

Persistent listening is a frequently neglected skill, both in business relationships and personal ones, but it’s crucial for mutual understanding and success. From a business standpoint, persistent listening is empathetically listening to consumers in order to learn about them, understand their sentiments and values, and put that knowledge to productive use.

ATTEND THE LISTENING, IT’S VERY PROFESSIONAL WORKSHOP

Friday, July 10, 2015 at the Hannah Grimes Center with Robert C. Schaumann

 

 

 

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